How we help you with your managed property
We’re delighted that you’ve chosen a homes4u managed property and want to take this opportunity to welcome you, and give you some handy information for your tenancy.
So what does ‘managed property’ mean?
Well, basically, it means that the owner of your new home has employed us to act as the Landlord for you: to collect your rent, to be on hand to answer questions and resolve issues, organise repairs, visit periodically to check things are ok and to handle your move-in and out. We hold keys and operate a 24/7 emergency line for any out-of-hours repair emergencies you may have. We also hold your deposit, arrange protection and co-ordinate the refund. Pretty much everything you’d expect from your landlord really!
As we act for the owner, we still need to check with them before spending their money, or making changes, and get their authorisation. We aim to act in both your and their best interests at all times and commit to honest communication and keeping everyone updated.
Your Property Manager
You will have found your property through one of our Rentals Teams and at homes4u we have a dedicated Property Management Team, to ensure the best in customer care for tenants. For your tenancy you will be given the details for one of our Property Managers who will be your main contact. Our Property Managers are on hand to take care of your tenancy needs and are there to help you with any queries you may have.
The team is made up of experienced and industry-qualified professionals. It includes a Property Accounts department, based at our Central Services, who handle everything to do with payment of your rent and deposit. Our Compliance Team has been created to ensure that homes4u offers the best possible service to its clients and tenants, keeping up-to-date with the ever-growing set of rules and regulations that govern our sector.
Managed Tenants Useful Information
Please call the property maintenance department at least two days before the start date of your tenancy to make arrangements to collect your keys. Please be aware that we are unable to release keys before 12pm on your move in day or outside working hours. For more information, please download our moving in guide.
At the beginning of your tenancy, it is best to contact your bank direct to check that everything is ok with your direct debit/standing order, as you need to make sure you pay your rent on time. It is then worth checking each month that payment has been sent.
If you ever have any issue to do with paying your rent, please contact Property Accounts on 0161 448 4802 or email firstname.lastname@example.org and we will do our best to help.
What’s an Inventory?
The inventory report is a list of everything in the property and the condition of it. You need to check through the inventory and compare it to your new home as soon as you get there.
Make a note of any differences you spot between the inventory and the actual property on the report. There is space on the back to record and request any repairs that are needed. Return the inventory to us within 48 hours of your move-in.
This inventory report will be used to complete a move-out inspection and will be used to judge whether you have caused damage etc. So please take care when completing and be thorough, as it could affect your deposit refund.
What to do if you need a repair?
All repairs should be reported by the lead tenant (where possible) to your local branch, either in person or on
the below contact details and always followed by a written report of the repair via email or letter:
0161 448 4800 or email@example.com
Emergency out of hours repairs
If you are a tenant in one of our managed properties and you have an emergency repair out of hours, such as a major electrical fault, major leak or heating issue, please call 07957 477 995. Please note this is for emergency repairs only.